Terms and selling general conditions
General Terms and Conditions of Sale
It is a prerequisite for purchasing any of the products offered on the www.oltextrading.com online store that you read the following General Terms and Conditions of Sale.
The use of our services and the purchase of our products imply that you have read and accepted the terms and conditions outlined in this document.
COOL CLOTHES SL reserves the right to modify the General Terms and Conditions of Sale, which will apply to future orders. The latest version of the Terms and Conditions is always available on www.oltextrading.com.
If any provision of these general terms or any other contract between the parties becomes partially or wholly invalid, the remaining provisions shall remain fully valid. Any provision that loses validity shall be replaced by another that reflects as closely as possible the original intent.
Any exception to these general terms, even if issued by representatives of Cool Clothes, must be expressly confirmed in writing by Cool Clothes SL.
1. My Account
To access the Oltex Trading Webshop, the client must create an account by completing the registration form on the website, committing to provide truthful information and keep it up to date.
Registration becomes valid once the client receives a confirmation email from Cool Clothes stating that their application has been accepted.
Cool Clothes reserves the right to reject any registration without the obligation to state the reasons.
The client is responsible for any misuse or fraudulent use of their login credentials, ensuring that any person authorized to use such credentials complies with these General Terms and Conditions.
Cool Clothes will not be held liable for any misuse of login information.
Any changes to account information must be communicated by email to:
📩 administracion@oltextrading.com
2. Orders
All products offered by Cool Clothes are subject to real-time stock availability. However, Cool Clothes does not accept responsibility for potential stock fluctuations.
Upon completing the transaction, the customer will receive a confirmation email. After this confirmation, no changes can be made to the purchased products.
If the customer wishes to make a change, they must contact administracion@oltextrading.com.
Cool Clothes may refuse or, as an exception, accept such changes, applying a fee of 20% of the total order value for the incurred costs.
Cool Clothes may reject or cancel any order in the following cases:
Credit card payment denied by the bank.
Incomplete, inaccurate, or outdated customer information.
Disagreements between the customer and Cool Clothes.
Unpaid bank transfer after five (5) calendar days from the order date.
In such cases, if the order has already been prepared in the warehouse, Cool Clothes may claim 20% of the total order value as a restocking fee.
Customers may not resell Cool Clothes products without prior customization (printing, embroidery, or textile finishing).
Failure to comply may result in termination of the commercial relationship.
Removing Oltex Trading labels from products is strictly prohibited.
3. Product Description
Product features are those specified in the order confirmation.
However, Cool Clothes reserves the right to modify product characteristics due to factors beyond its control, informing the customer accordingly.
All products available in the Webshop comply with international quality standards approved by Cool Clothes.
4. Prices
The prices displayed in the Webshop are in euros (EUR) and exclude VAT and shipping costs.
All applicable costs will be indicated and invoiced to the customer at the time of payment.
If prices change before the order is placed, the latest published price on the website shall apply.
If a price error occurs (missing or 0 € cost), the customer must immediately notify Cool Clothes.
Customers are not entitled to receive products free of charge in such cases.
5. Delivery
Products will be delivered to the address provided by the customer when placing the order.
Delivery dates are approximate, and delays do not entitle the customer to compensation or order cancellation.
Shipping costs are borne by the customer and specified in the order confirmation.
Requests for alternative delivery methods (e.g., express delivery) will incur additional charges billed separately.
For deliveries outside mainland Spain, Cool Clothes will send a quotation for approval before shipment.
International customers act as official importers and must comply with their country's import laws, including payment of customs duties and import taxes.
Cool Clothes is not responsible for customs issues that may arise during export.
6. Retention of Title
Ownership of the products remains with Cool Clothes until the invoice has been paid in full, including shipping costs and additional services.
In the event of non-payment, Cool Clothes may demand the return of goods at the customer’s expense and risk, and may charge 12% per month as compensation for depreciation.
7. Transfer of Risk
Risk passes to the customer from the moment the goods are made available, whether received or not.
8. Claims and Returns
Customers must inspect the goods upon delivery.
If the packaging appears damaged, they may refuse delivery and notify Cool Clothes immediately.
Invoice disputes must be raised within five (5) calendar days from the invoice date.
If a product is defective, the customer must submit a written complaint within fifteen (15) calendar days of delivery, explaining the reason in detail.
Cool Clothes will review the claim and, if accepted, will issue a return authorization number and collection label.
Returned products must be in their original packaging and condition.
Customized products are non-returnable.
If Cool Clothes accepts a return for non-defective products, a 20% restocking fee (minimum €15 per case) will apply.
9. Liability
Cool Clothes maintains strict quality standards but accepts minor variations in size, color, tone, or construction due to the nature of the materials.
Cool Clothes shall not be liable for direct or indirect damages resulting from product use or website access.
All product descriptions and images are for informational purposes only.
Cool Clothes is not responsible for typographical or photographic errors.
Cool Clothes is not responsible for misuse of its logos, images, or branding by customers.
10. Payment Terms
Payments can be made by credit card, bank transfer, or any other method available in the Webshop.
For credit card payments, the total amount (including shipping and other fees) will be charged immediately upon order confirmation.
For bank transfers, payment must be made within five (5) days, clearly indicating the customer’s name and order number.
Cool Clothes will not cover any bank fees or commissions related to the transfer.
11. Force Majeure
“Force majeure” refers to any event beyond Cool Clothes’ control that affects order fulfillment, including but not limited to fires, floods, strikes, natural disasters, pandemics, wars, or third-party negligence.
In such cases, delivery deadlines may be extended up to 8 weeks.
If the delay exceeds 8 weeks, either party may cancel the affected order without compensation.
12. Order Error
If the customer makes an error when placing an order, they may request a return following the same conditions as outlined in the Returns section.
If the error is caused by Cool Clothes, the company will manage the collection and replacement at no additional cost.
13. Intellectual Property
The Oltex Trading name and logo are protected by intellectual property laws.
Clients may only use pack shot images (product photos without models) for internal sketching or design purposes.
Use for advertising, media, or commercial campaigns is strictly prohibited.
Unauthorized use may lead to legal action.
14. Electronic Communication
Cool Clothes conducts business via a digital platform.
By purchasing through the Webshop, the customer consents to receive electronic communications from Cool Clothes regarding orders and notifications.
15. Governing Law and Jurisdiction
This website is governed by Spanish law.
Any dispute arising from its use shall be submitted to the courts closest to Priego de Córdoba (Spain).
This clause shall not apply when the user is a consumer, in which case jurisdiction lies with the courts of the consumer’s residence.
Customers within the European Union (excluding Spain) may submit complaints via:
http://ec.europa.eu/consumers/odr/
16. Customer Service
Our Customer Service Department is available to assist with inquiries or concerns:
📞 Phone: +34 615 31 81 44
🕒 Hours: Monday to Friday, 7:00 a.m. – 3:00 p.m.
(except national or local holidays in Priego de Córdoba)
📩 Email: info@oltextrading.com
🏢 Address:
Cool Clothes SL
Avenida de Madrid, 53–57
14900, Lucena (Córdoba), Spain